Support

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Accounts and signing in

How do I create an account?

Open JengaPulse and enter your email address or phone number. We send a six-digit code; enter it and you are in. There is no password to choose or forget.

My code never arrived.

Check your spam folder, and confirm the number or address you entered. Codes expire after a few minutes, so request a fresh one rather than reusing an old message. If nothing arrives on a second attempt, email us with the address or number you used.

Can I use the same account on more than one device?

Yes. Sign in with the same email or phone number and your data follows you. Your subscription is tied to your App Store account, so it carries across your own devices too.

Meal scanning and accuracy

How accurate is the AI food scanner?

It produces an estimate from a photo, not a measurement. Scan the barcode where there is one — that reads real product data and is far more reliable — and check the portion size it guessed, which is the single biggest source of error.

Can I correct what it logged?

Yes. Every scanned item can be edited after logging, including portion size and individual macros.

Apple Health and Health Connect

How do I connect it?

Go to Profile → Health Data and tap Connect, then grant the permissions you are comfortable with. You can turn individual data types on or off at any time, in the app or in Apple Health itself.

I logged a workout but my burned calories look wrong.

A workout is counted once. If your Apple Watch or another app already measured the same session, JengaPulse uses that measurement rather than adding its own estimate on top — otherwise one workout would be counted twice.

On the Fitness tab, each workout says whether it counted toward your total and why. If we got it wrong, tap that line to include or exclude it yourself.

Why did my total change a few minutes after a workout?

An Apple Watch writes its workout when you end it on the watch, which is often after you have finished logging in the app. Once that data arrives, JengaPulse recalculates so the workout is not counted twice.

Subscriptions and billing

Where do I see my plan?

Open Profile and tap your plan badge at the top of the screen.

How do I cancel?

Subscriptions are billed by Apple, not by us, so they are cancelled in your device settings: Settings → your name → Subscriptions. Cancelling stops the next renewal and you keep access until the current period ends.

Can I get a refund?

Refunds for App Store purchases are handled by Apple under their policy, at reportaproblem.apple.com. We are not able to issue them ourselves.

I paid but the app still shows me as free.

Open Profile, tap your plan badge, and use Restore Purchases. If it still does not appear, email us with the Apple ID email used for the purchase and we will look it up.

What happens to my data if I stop paying?

Paid features switch off and everything you logged stays exactly where it is. Nothing is deleted because a subscription ended.

Your data

Is my health data safe?

Data read from Apple Health or Health Connect stays on your device; only the daily totals the app needs are used. Everything sent to our servers travels over HTTPS. The Privacy Policy sets out exactly what is stored and for how long.

How do I delete my account?

Profile → Privacy & Security → Danger Zone → Delete Account. You will be asked to type DELETE to confirm. This removes your data permanently and cannot be undone.

Deleting your account does not cancel an active subscription — cancel that separately in your App Store settings first, or you will keep being billed.

Can I get a copy of my data?

Yes. Email support@jengapulse.com from the address on your account and we will send an export.

App information

See also the Privacy Policy and Terms of Use.